Frequently Asked Questions (FAQ)

Find the answers to the most frequently asked questions about our apartments, booking and your stay in Moselle.

How do I book an apartment?

Book directly on our website by choosing your dates and the apartment that suits you. Booking direct guarantees you the best rate, with no platform fees.

Can I book direct, without going through Airbnb or Booking?

Yes, and that’s the whole point: booking direct gets you the best price and a real person to help you prepare your stay.

Which payment methods do you accept?

Payment is made online, securely, by credit or debit card. For any special request, just drop us a line.

Can I book for a single night?

Depending on the apartment and the time of year, a one-night stay may be possible. Get in touch and we’ll check for you.

Do you offer rates for long stays?

Yes: our apartments come with reduced rates for medium-term stays (from 30 nights), ideal for a work assignment, a relocation or cross-border commuters working in Luxembourg.

How does check-in work?

Check-in is entirely self check-in, 24/7. You receive all the instructions before you arrive and get into the apartment with a code, with no meet-up and no time constraints.

Can I arrive late in the evening or during the night?

Absolutely. Thanks to self check-in, you arrive whenever it suits you, day or night.

Are bed linen and towels provided?

Yes, bed linen and towels are provided, in an apartment that has been prepared and checked before you arrive.

Where are your apartments located?

Mainly in Thionville and the surrounding area (Garche, Yutz, Manom) as well as in Metz, in the heart of Moselle, around thirty minutes from Luxembourg.

Which apartments have a jacuzzi, a hot tub or a sauna?

Several apartments, in particular in Garche, Yutz and Metz, have their own private wellness area. Send us your dates and we’ll point you to the perfect one.

Is there parking?

Many of our apartments (Manom, Garche, Thionville) have parking. Just let us know when you book.

Are your apartments suitable for families?

Yes: spacious apartments (F3, F4) sleeping up to 6 people, with a full kitchen and, depending on the apartment, parking and a terrace.

Is WiFi included and suitable for working remotely?

WiFi is included everywhere; our business-ready apartments have a fibre connection with a dedicated workspace.

Do you accept pets?

It depends on the apartment. Please contact us before booking if you’re travelling with your pet.

How far are you from Luxembourg?

Our apartments in the Thionville area are around 30 minutes from Luxembourg, by car (A31) or by train.

Are you close to the centre of Metz and Thionville?

Most of our apartments are within walking distance or just a few minutes from the town centres and the tourist sights.

What is your cancellation policy?

It varies by apartment and by the rate you choose, and is set out clearly when you book. If you have any questions, get in touch.